Operations Manual

CLIPBOARD TEXT FOR FARE QUOTES (copy and paste, adjusting the fee)

SUBJECT LINE should read: HOAGLAND Frank ~ Flight Options ~ Lafayette -> Midland/Odessa 12-14Aug16

THANK YOU for contacting Destinations Travel Advisors!

We are pleased to present flight schedule and fare options for your request. The fares mentioned subject to availability and change at any time until a reservation is booked and then the ticket is purchased.

Other schedules are likely available if you have more specific and preferred arrival/departure times please advise us and we can send those to you. We have prepared this based on your original request.

All fares include the current taxes and government fees, but not applicable checked baggage fees, in flight meal for purchase options, premium economy seating which may or may not be available. Additionally, Destinations Travel Advisors charges a fee per person of $________

To confirm a reservation we must have a travelers full, complete name as it appears on their government issued photo ID and date of birth as well as gender and a mobile phone contact if possible. THANK YOU for contacting Destinations Travel Advisors!

Phone 1.504.304.9227 / www.dtraveladvisors.com

Third party hotel charge process

Exchange Ticket Process Published by Frosch 29Mar16

Let’s all work together to help the ARC Department determine commission when you have an exchange in SABRE.
This new procedure will eliminate waiting, as well as back and forth e-mails.

Please include the following information when sending arc@frosch.com an email with regard to commission on an exchange transaction.

You can easily copy and paste the last screen of the exchange mask before you ticket or retain. In addition, please add the new ticket that has been issued.

As a reminder:
NEW TKT FULL COMM AMT – What is the commission on the new ticket that will be issued, as if it was a straight sale. (Remember you might have to retain just to see whet the new ticket will look like when travel is in the middle of a trip). This entry is extremely important as it sets the calculation in IAR.

ADD COLL COMM AMT- What is the difference between what was claimed previously and NEW TKT FULL COMM AMT. If you are unsure you can look at the ticket data base (WTDB*T0011234567890-ticket number).
You can also email arc@frosch.com if there were multiple exchanges, simply as what the “cumulative commission” is on the ticket you are exchanging.

If you are giving back commission simply enter 0.00 in the area.

WF WFRTK    TICKETING INSTRUCTIONS                  SCREEN 40
TOTAL- USD      450.00 ADD COLLECT   ELECTRONIC X   PAPER
NEW TKT FULL COMM AMT <492.16 >
ADD COLL COMM AMT <0.00    >         COMM PENALTY <        >
                             WAIVER <                    >
TOURCODE <                 >
BAG ALLOWANCE 02P   VIEW/MODIFY BAG < >


AGENT ENDORSEMENTS   OVERRIDE EO <X>
<NONEND/NON-REF                                              >
CASH < > CK < > CC <X>             VALIDATING CXR AF
CC NBR <AX371293576705000    > CC EXP <0120>
MANUAL APPROVAL <      >     SUPPRESS CC DATA ON INVOICE < >


TKT <X> RETAIN < > PREV < >                          QUIT < >

ELECTRONIC TICKET RECORD
INV:3426143           CUST:0300006650                PNR:LSXIES
TKT:0577761562290     ISSUED:22MAR16   PCC:E9L0   IATA:33740840
NAME:ROSE/CLAYTON STUART
FOP: AX371293576705000*0120 /144771 S
CPN A/L FLT CLS DATE   BRDOFF TIME ST F/B             STAT
1    AF   338   Z 24MAR CDGBOS 410P OK ZP75US/AC701    ACTL

NONEND/NON-REF
FARE USD3076.00 TAX 856.00YR TAX   35.60US TAX    5.50YC
                 TAX    7.00XY TAX    3.96XA TAX    5.60AY
                 TAX    8.60FR TAX   13.80FR TAX   31.70QX
                 TAX   49.00IZ TAX    4.50XF
TOTAL USD4097.26

BOS AF PAR1538.00AF BOS1538.00NUC3076.00END ROE1.00 XFBOS4.5

ORIGINAL ISSUE: 0577743175271   14JAN16NYC
ORIGINAL FOP: AX371293576705000

Alan Cygielman | Operations Manager - NY